Delivery & Return Terms

HotelPilot is a cloud-based (SaaS) software subscription, not a physical product, so there is no shipping or physical delivery. Immediately after your payment is confirmed, your account is activated automatically and you get instant access over the internet. A confirmation email is sent to the address you provided at sign-up. You can also evaluate the product with a free trial and a no-card free Starter plan.

The fee is charged based on your plan, room count and period (monthly/annual) at the amount shown in the order summary. Payments are collected via the licensed provider iyzico and an invoice is issued electronically.

You may cancel anytime from your account settings or by emailing iletisim@hotelpilot.net. After cancellation you are not charged at the next renewal and keep access until the end of your current paid period. Cancellation stops auto-renewal.

• 14-day withdrawal: You may request a refund within 14 days of subscription start if you have not begun actively using the service.
• Instant-performance exception: Under Article 15 of the Distance Contracts Regulation, the right of withdrawal does not apply to services performed instantly in electronic form with your consent.
• Annual payments: For mid-term cancellation of annual prepaid plans, the amount for unused full months may be refunded pro rata where there is a persistent service issue on our side.
• Erroneous/duplicate charges: Accidental or duplicate charges are fully refunded once identified.

Send refund requests to iletisim@hotelpilot.net; they are assessed within 14 days. Approved refunds are issued via iyzico back to the original card in the same currency. The time for the refund to appear on your statement depends on your bank, usually a few business days. We apply no deduction or fee on refunds.

• Email: iletisim@hotelpilot.net
• Support: destek@hotelpilot.net
• Phone: +90 531 243 10 15